Customer support platforms for ticketing, live chat and service workflows.
Active Pro listings from this category appear first. Your sort applies within Pro and Free results.
BotpressLLM App Platforms & RAGBotpress is a cloud platform for building AI chat agents in a visual Studio or in TypeScript, then deploying them to web, WhatsApp, Slack, Teams and more. Its GitHub repository holds the open-source Hub integrations, SDK, CLI and API clients.Open sourceWeb platformFreemium
ChatbotXMarketing & SEOChatbotX is an MIT-licensed ManyChat alternative: visual flows, AI agents, broadcasts, sequences and a live inbox across WhatsApp, Instagram, Messenger, TikTok, Telegram, Zalo, email and webchat. Self-host with Docker or use the paid cloud.Open sourceSelf-hostedFreemium
ChatwootCustomer SupportChatwoot is an open-core customer support platform: a shared inbox for website chat, email, WhatsApp, Instagram, Telegram, SMS and voice, plus help center, contacts, reports and an AI agent. Self-host it with Docker, Helm or a Linux script, or use Chatwoot Cloud.Open sourceSelf-hostedFreemium
ClassroomIOTutorials & CoursesClassroomIO is an AGPL-3.0 learning platform for customer education, partner enablement and compliance training. Use the hosted cloud with a free plan or self-host the Docker stack; SSO, token auth and no-tracking need an Enterprise license.Open sourceSelf-hostedFreemium
CossistantCustomer SupportOpen-source customer support platform for React and Next.js apps: a shadcn-style Support widget, headless hooks, a shared inbox, AI support agents, a knowledge base and a read-only MCP server. Hosted or self-hosted.Open sourceSelf-hostedFreemium
DiscourseBlogs & CommunityDiscourse is a GPL-2.0 community platform built on Ruby on Rails and Ember.js. It offers topics, built-in chat, moderation tools, plugins and an API, and can be self-hosted with Docker or run on official hosting plans.Open sourceSelf-hostedFreemium
DograhAI Voice, Speech & TranscriptionDograh is a BSD-2-Clause voice agent platform that you can run with Docker. It combines a visual workflow builder, bring-your-own LLM, speech-to-text and text-to-speech providers, telephony integrations and an MCP server.Open sourceSelf-hostedFreemium
erxesCRM & Customer Platformserxes is a plugin-based business platform with a core for contacts, products, segments and automations, plus Frontline, Sales, Operation and Content plugins. AGPL-3.0 core, self-hosted with Docker or on erxes cloud.Open sourceSelf-hostedFreemium
FreshworksCustomer SupportFreshworks sells Freshdesk for customer support, Freshservice for IT service management, and CRM, chat and voice products, each with a free trial.CommercialWeb platformFreemium
HexabotLLM App Platforms & RAGHexabot v3 is a self-hosted AI workflow automation platform by Hexastack. It runs conversational, manual and scheduled workflows with AI agent actions, memory, RAG, MCP servers and channel extensions, under the source-available FCL-1.0-ALv2 license.CommercialSelf-hostedFreemium
OpenWAAPIs & IntegrationsOpen-source WhatsApp API gateway in TypeScript and NestJS, run with Docker or Node.js. It adds a REST API, HMAC webhooks, a dashboard, scoped API keys, plugins and SDKs around unofficial WhatsApp engines.Open sourceSelf-hosted
ParlantAgent FrameworksApache 2.0 Python framework and engine by Emcie for support and sales chat agents. It matches written policies per turn, reviews tool calls and replies, and ships a React chat widget, human handoff, session API and an optional paid Dashboard.Open sourceSelf-hostedFreemium
Rocket.ChatTeam Chat & MeetingsRocket.Chat is a TypeScript and MongoDB communication platform for channels, threads, calls, Matrix federation and customer conversations. The core is MIT-licensed and self-hosted with Docker or Kubernetes; enterprise features and add-ons need a paid plan.Open sourceSelf-hostedFreemium
TypebotCustomer SupportTypebot is a fair source chatbot builder: design flows from bubbles, inputs, logic and integration blocks, embed them on a site or WhatsApp number, run them over HTTP and collect answers as results. Cloud plans or self-hosting with Docker.CommercialSelf-hostedFreemium
UnInboxEmail Clients & ArchivingUnInbox is an open-source email platform for teams: shared and personal spaces, per-conversation workflow statuses and extra addresses, as a hosted service with free, Pro and Enterprise plans. Self-hosting guidance is limited.Open sourceWeb platformFreemium
ZendeskCustomer SupportZendesk is a customer service platform with ticketing, omnichannel routing and built-in AI, priced per agent per month with plans from $19.CommercialWeb platformPaidExplore collections with tools relevant to this category, grouped by deployment, source model or workload.
16 matching tools from this category
12 matching tools from this category
12 matching tools from this category
Customer Support tools support a defined technical workload. Start with the systems, users and operating constraints the tool must cover before comparing individual features.
What belongs in this category: A listing belongs in Customer Support when this workload is a primary product function rather than a secondary integration or marketing label.
iThub lists 16 tools in Customer Support. 12 of 16 are open source, 12 of 16 can be self-hosted, 15 of 16 have a free, freemium or open-source pricing model and 16 of 16 offer an API.
Recently added: ChatbotX, Hexabot, erxes, Cossistant
Use the resources that match your decision stage. Profile data and linked sources were refreshed through November 11, 2026.
