What is Freshworks?
Freshworks is a software company with a portfolio of separate service and CRM products. Freshdesk provides advanced ticketing support across web, email and social channels, and Freshdesk Omni adds an omnichannel option. Freshservice is the IT and employee service product, described as service, operations and assets unified, with variants for business teams, IT asset management and managed service providers.
The portfolio also includes Freshcaller for voice service, Freshchat for conversational support and self-service across digital channels, Freshsales as an AI-powered sales CRM, and Freshmarketer, a marketing CRM for e-commerce. The product index lists features such as change management, asset lifecycle management and automated discovery, and the right ones depend on which product you buy.
Each product is bought and administered on its own, so Freshdesk and Freshservice should not be treated as one helpdesk license. Both offer a 14-day free trial: the Freshdesk trial gives access to the Enterprise plan, and the Freshservice trial gives unrestricted access to its features.
Key capabilities
- Freshdesk Advanced ticketing support across web, email and social.
- Freshservice IT service, operations and assets in one product, including IT asset management.
- Freshchat and Freshcaller Conversational support and voice service.
- Freshsales and Freshmarketer Sales CRM and e-commerce marketing CRM.
- Free trials 14 days for Freshdesk and Freshservice.
Where Freshworks fits
- Customer support ticketing (Freshdesk)
- IT service management and asset management (Freshservice)
- Voice and chat channels (Freshcaller, Freshchat)
- Sales and marketing CRM (Freshsales, Freshmarketer)
- Change management and asset lifecycle management features
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