Freshworks

Freshworks is a leading cloud-based software company providing a suite of customer engagement, IT service management, and CRM solutions for businesses of all sizes. Founded in 2010 and headquartered in San Mateo, California, Freshworks serves more than 60,000 businesses globally across industries including technology, retail, healthcare, financial services, and education.

Freshdesk is Freshworks' customer support platform, providing multichannel ticketing across email, chat, phone, social media, and self-service portals. Freshdesk's AI-powered Freddy assistant automates responses to common customer queries, suggests relevant knowledge base articles, and prioritizes tickets based on urgency and customer sentiment. The platform integrates with popular business tools including Slack, Jira, Salesforce, and Shopify.

Freshservice is Freshworks' IT service management solution, providing incident management, problem management, change management, and service catalog capabilities in a modern, intuitive interface. Freshservice's AI-powered service desk automation routes tickets to the right agents, suggests resolution steps from the knowledge base, and identifies problems by correlating recurring incidents.

Freshsales CRM provides sales pipeline management, AI-powered lead scoring, contact management, email sequencing, and reporting for sales teams. Freshchat delivers AI-driven conversational support across web, mobile, and messaging channels. Freshworks' unified customer record platform shares data across all products, giving every team a complete view of each customer's history and needs regardless of which channel they use to reach the business.