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Freshworks vs Zendesk
Compare Freshworks and Zendesk on deployment, pricing and source model before you shortlist.
| Attribute |  FreshworksOther license |  ZendeskOther license |
|---|---|---|
| Category | Helpdesk & ITSM | Helpdesk & ITSM |
| Primary focus | Customer and employee service across separate products | Ticketing and workflows for service teams |
| Deployment | Web | Web |
| Source model | Other license | Other license |
| Pricing model | freemium | paid |
| API available | Yes | Yes |
| Vendor website | Visit vendor ↗ | Visit vendor ↗ |
| ITHub profile | View full profile → | View full profile → |
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Frequently asked questions
Is Freshworks or Zendesk open source?
Freshworks is not open source (proprietary or source-available). Zendesk is not open source (proprietary or source-available).
What is the pricing model for Freshworks vs Zendesk?
Freshworks uses a freemium pricing model. Zendesk uses a paid pricing model. Confirm current rates with each vendor before deciding.
Can Freshworks and Zendesk be self-hosted?
Freshworks is not offered as a self-hosted option. Zendesk is not offered as a self-hosted option.